Returns & Warranty

When we accept returns

• The item arrives damaged or defective.
• The wrong item was sent.
• The product has a manufacturing defect.

Return conditions

• The product must be in its original packaging.
• For damaged or incorrect items, the customer must provide photos or a video of the issue upon opening the package.
• Proof of purchase (order confirmation or receipt) is required.

Change-of-mind purchases

If you simply change your mind, the product must be unused and returned in its original packaging. Please contact us within 14 days of delivery to arrange a return.

How to start a return

• Email support@lyvio.com.au with your order number and a brief description of the issue.
• Attach photos or a video if the item is damaged, defective, or incorrect.
• We'll review your request within 2 business days and send next steps, including a prepaid return label where applicable.
• Refunds are processed within 5 business days of receiving the returned unit.

Warranty

Every Lyvio On The Go includes a 90-day limited warranty covering manufacturing defects on the motor and battery. If your unit fails through normal use within this period, we'll repair or replace it at no cost.